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Solution for iPad unable to download the HP Smart app by visiting 123.hp.com

HP Printers

Dear Customer,

 

If you have any issue with download HP Smart app on your iPad, follow the steps to resolve the isseu.

 

Issue : iPad  (Latest IOS ver 13 and above) is unable to download the HP Smart app by visiting 123.hp.com via Safari browser. Either it gets unsupported OS error or directed to full software download page.

Products Impacted :

  • All HP Printers
  • iPad (Latest IOS ver 13 and above)

 

 

Solution:

  1. Use App store to get the HP Smart app. or
  2. Request customer to use chrome browser to download the HP Smart App.

Thanks

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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