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‎05-26-2020 10:06 AM

HP Recommended
Product: OFFICEJET8620
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to reconnect my printer to my wireless network, it will not find my network even with the router directly next to the printer. the printer finds 13 other networks but not the one next to the printer

1 REPLY 1

‎05-26-2020 11:34 AM

HP Recommended

Hi,

Be aware that your printer only supports 2.4GHz wireless, may your router broadcast a 5GHz wireless, which is not supported by older printers?

 

What is your exact router brand and model, to better understand its capabilities?

 

Shlomi



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