11-22-2019 04:00 PM
An error message there a problem with the printhead pop on my printer display. I did all the required troubleshooting and nothing worked. Finally I decided to contact HP about this problem. They did a remoter access and told me there's nothing wrong with printer a virus on my computer was causing the error message to appear. To fix it I would have to pay $99.00. So I didn't pay. What else can I do to fix this problem?
11-23-2019 06:12 AM
A smart thing you didn't pay.
How did you manage to contact that supports because it smells like a fraud, not an actual HP support.
Viruses on the computer if any are not responsible for errors on the printer.