cancel
Showing results for 
Search instead for 
Did you mean: 
MEEKO5495
New member
2 1 0 0
Message 1 of 3
93
Flag Post
HP Recommended

Tech support says the error message "theres a problem with the printhead" on my hp officejet 6812 is

HP officejet 6812

An error message there a problem with the printhead pop on my printer display. I did all the required troubleshooting and nothing worked. Finally I decided to contact HP about this problem. They did a remoter access and told me there's nothing wrong with printer a virus on my computer was causing the error message to appear. To fix it I would have to pay $99.00. So I didn't pay. What else can I do to fix this problem?

2 REPLIES 2
Level 11
2,632 2,628 293 374
Message 2 of 3
56
Flag Post
HP Recommended

Tech support says the error message "theres a problem with the printhead" on my hp officejet 6812 is

A smart thing you didn't pay.

 

How did you manage to contact that supports because it smells like a fraud, not an actual HP support.

Viruses on the computer if any are not responsible for errors on the printer.

View my profile on LinkedIn
Reply
0 Kudos
MEEKO5495
New member
2 1 0 0
Message 3 of 3
32
Flag Post
HP Recommended

Tech support says the error message "theres a problem with the printhead" on my hp officejet 6812 is

I was googling the error message on my printer. 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation