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‎12-11-2018 02:36 PM

HP Recommended
Product: Inspiron 15 3000
Operating System: Microsoft Windows 10 (64-bit)

I recieve a error message thaat the paper is out but the copier works.  hp doctor troubleshoots the spool is jammed but the copier works.  I simply can't get the print function to work on a newly installed printer although it worked a few minutes earlier

3 REPLIES 3

‎12-12-2018 06:41 PM

HP Recommended

@P8j

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the Exact model name or the product number of your printer?

Where do you see the error message?

Is the copy working fine? (If available)

 

Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎12-13-2018 01:22 PM

HP Recommended

The problem is resolved. It may have been multiple problems.  I repeated the set up twice the applied the hp doctor.  On the third try the hp doctor noticed something wrong with the drive and other internal computer problems then did its magic, and the printer works excellently.  Thankyou for the interest.

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‎12-14-2018 10:44 AM

HP Recommended

@P8j

Thanks for the reply,

 

I'm so glad that your magic solved the issue.

Keep me posted for any other technical queries.

 

Have a great!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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