Trying to set up my Mac- keep getting "cannot configure the device software" message

[Eric61]

I have a new mac book and I am trying to get my OfficePro 8600 set up...download all of the drivers, get to "add and verify your device" and I get the "cannot configure the device software" message. Any thoughts? 

[senan6806]

@Eric61

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Let's try installing HP Printer Drivers v5.1 for OS X and then adding the printer. Here is how to do it:

1.) Download and install HP Printer Drivers v5.1 for OS X from here.

2.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
3.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign  to delete the printer.

4.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

5.) Click the plus sign , click Add Printer or Scanner, click the printer name.

6.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

7.) Try to print and scan.

Let me know how it goes!

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Have a great day!