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Posts: 1
Member Since: ‎04-16-2018
Message 1 of 2 (66 Views)

Trying to use cartridge 902 instead 904. Change region of my printer

Product Name: officejet pro 6970
Operating System: Microsoft Windows 8.1 (64-bit)

I have a printer OfficeJet PRO 6970 from Brazil (region 8), that use cartridge no. 904

I´m moving to USA and need to change cartridge to 902 instead 904 (Brazilian model). Already bought new cartridge 902.

I need to change the region of my printer, to use cartridge from US (902).

All 4 old cartridge are almost empty, so I need help to solve this without using them.

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Posts: 1,123
Member Since: ‎05-05-2014
Message 2 of 2 (63 Views)

Re: Trying to use cartridge 902 instead 904. Change region of my printer



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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