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‎08-14-2019 05:47 AM

HP Recommended
Product: HP Color Laserjet 5550dn
Operating System: Microsoft Windows 10 (64-bit)

I recently updated the HP Universal Printer Driver following a Windows 10 update. In 'Devices and Printers' I now have my HP 5550dn correctly installed and set as default. But when I open the printer dialogue in any software, I see TWO versions; 'HP color Laserjet 5550dn' and 'HP color Laserjet 5550dn '(copy1)'. Selecting either satisfies the software, but only 'copy 1' results in actual printing. How do I get rid of the other? 

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Accepted Solutions

‎08-14-2019 07:15 AM

HP Recommended

Did you try restarting print spooler first and restarting the computer after?




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4 REPLIES 4

‎08-14-2019 06:56 AM

HP Recommended

Open control panel ->devices and printers right mouse click on the one you want to remove and select Remove device

 

https://www.windowscentral.com/how-properly-remove-printer-windows-10




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‎08-14-2019 07:12 AM

HP Recommended

As stated in my query, I could not do that, as only one printer is listed in 'Devices and printers'.

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‎08-14-2019 07:15 AM

HP Recommended

Did you try restarting print spooler first and restarting the computer after?




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‎08-14-2019 08:45 AM

HP Recommended

Yesd! That seems to have done the trick. many, many thanks.

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