10-12-2017 08:10 AM
I have had high CPU of the support solutions framework and have been trying to uninstall it. I cannot uninstall it or any other HP products. I get an "Error opening installation log file." How do i uninstall or reinstall the correct software?
10-14-2017 11:08 AM - edited 10-14-2017 11:12 AM
Hi! @CSGreeley, Thanks for stopping by the HP Support Forums!
I understand you have issues uninstalling HP solutions framework from your PC.
Don't worry I'll to help you out.
Did you make any software or hardware changes on your laptop?
As you mentioned you have issues uninstalling HP solutions framework from your PC.
Try the steps recommended below.
Try to uninstall the printer software from root level.
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
If the issue still persists try uninstalling the software using HP Revo uninstaller.
You can search for the software using google.
Link to contact HP.
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Let me know how it goes!
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