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‎05-07-2020 03:29 PM - last edited on ‎05-14-2020 07:00 PM by Retired

HP Recommended
Product: HP Office Jet 3830 Series
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

My printer is still under warranty.  The serial number is *** and I have 6 more months on my warranty.

 

I get frequent messages that my ink cartridges are MISSING, but I have an HP color and a black cartridge in my printer.

 

I don't understand this.

 

Can someone PLEASE help me?

 

Thank You!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2020 06:58 PM

HP Recommended

@newis011

 

Welcome to HP Support community.

 

Did you try the steps mentioned in this HP document to fix the issue as mentioned in the previous post:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-14-2020 06:58 PM

HP Recommended

@newis011

 

Welcome to HP Support community.

 

Did you try the steps mentioned in this HP document to fix the issue as mentioned in the previous post:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-15-2020 09:50 PM

HP Recommended

I haven't tried the solution.

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‎06-29-2020 10:25 AM

HP Recommended

Thanks Sandytechy20!

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