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Honor Student
Posts: 2
Member Since: ‎06-14-2018
Message 1 of 3 (79 Views)
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Unable to save Scans: HP: Laserjet 100 color MFP M175nw(E96F85), Mac: High Sierra10.13.4

Product Name: MFP M175nw
Operating System: macOS 10.13 High Sierra

Since updating Operating system, scanner does a good job, but I am no longer able to save the files, that option is greyed out.

 

Deleted Drivers, went online and downloaded the latest updates, end result is same, still unab;e to save the scans, that option is greyed out.

 

Anyone with a solution?

 

 

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Accepted Solution

Re: Unable to save Scans: HP: Laserjet 100 color MFP M175nw(E96F85), Mac: High Sierra10.13.4

Hi,
From your Applications folder or its HP sub-folder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_9_1.pkg

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi

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Posts: 21,295
Member Since: ‎01-03-2011
Message 2 of 3 (46 Views)

Re: Unable to save Scans: HP: Laserjet 100 color MFP M175nw(E96F85), Mac: High Sierra10.13.4

Hi,
From your Applications folder or its HP sub-folder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi

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Honor Student
Posts: 2
Member Since: ‎06-14-2018
Message 3 of 3 (24 Views)

Re: Unable to save Scans: HP: Laserjet 100 color MFP M175nw(E96F85), Mac: High Sierra10.13.4

Thank you Shlomi, that did the job.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation