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Honor Student
Posts: 4
Member Since: ‎06-03-2013
Message 1 of 2 (72 Views)

Unable to scan from my HP OfficeJet 3830 to e-mail

Product Name: HP OfficeJet
Operating System: Microsoft Windows 10 (64-bit)

Printer will not scan to computer.  It indicates a software needed.  Where do I find such software to downlad

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Posts: 19,432
Member Since: ‎01-03-2011
Message 2 of 2 (45 Views)

Re: Unable to scan from my HP OfficeJet 3830 to e-mail

Hi,

For scanning directly to an email you must have a mail client software installed and configured on your PC (Such as MS Outlook, etc.) it cannot be done with web based mail access such as browsing to gmail.com, outlook.com. etc.

 

As a reference see 'Scan with HP Scan software > Scan to email' below:

https://support.hp.com/us-en/document/c03466081

 

Regards,

Shlomi

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