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Honor Student
Posts: 4
Member Since: ‎06-03-2013
Message 1 of 2 (225 Views)

Unable to scan from my HP OfficeJet 3830 to e-mail

Product Name: HP OfficeJet
Operating System: Microsoft Windows 10 (64-bit)

Printer will not scan to computer.  It indicates a software needed.  Where do I find such software to downlad

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Posts: 21,031
Member Since: ‎01-03-2011
Message 2 of 2 (198 Views)

Re: Unable to scan from my HP OfficeJet 3830 to e-mail


For scanning directly to an email you must have a mail client software installed and configured on your PC (Such as MS Outlook, etc.) it cannot be done with web based mail access such as browsing to gmail.com, outlook.com. etc.


As a reference see 'Scan with HP Scan software > Scan to email' below:





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