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brianbowden
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Unable to uninstall Deskjet 3630 and reinstall update

Deskjet 3630
Microsoft Windows 10 (64-bit)

looking for installation package D3630x64.msi

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HP Support Agent
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Unable to uninstall Deskjet 3630 and reinstall update

@brianbowden

 

Welcome to HP Support community.

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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brianbowden
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Unable to uninstall Deskjet 3630 and reinstall update

Unfortunately that hasn't worked. I followed each step but after restarting the laptop and running the full webpack. it stops looking for D3630x64.msi. I've searched my hard drive and although I've found a D3630x64.msi it's not a vaid file and I still can't install the printer.

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HP Support Agent
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Unable to uninstall Deskjet 3630 and reinstall update

@brianbowden

 

That's Unfortunate. The link provided in the previous post is to download the HP Full featured driver for HP DeskJet 3630 All-in-One Printer series.

Check if Anti-virus program is blocking the file while installation. If so, disable the Anti-virus program until the driver is installed.

 

Run HP Print and Scan Doctor.

Click here to download the tool. Once downloaded, make sure to run the file and click on 'Fix printing'.

 

Also, check for any pending windows update

Select the Start button, and then go to Settings > Update & Security Windows Update, and select Check for updates.

 

Re-try installing the drivers

Click here to download.

 

If this does not help, try installing the Windows Built-in Print Driver

Click here to know how.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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brianbowden
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Unable to uninstall Deskjet 3630 and reinstall update

I've managed to get the printer to print. I've abandoned trying to install the new software as the D3630x64.msi error keeps coming up. Thank you for your help though. I'll use my HP LaserJet as my default printer from now on. Regards Brian Bowden

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Unable to uninstall Deskjet 3630 and reinstall update

@brianbowden

 

Good to know you are able to print.

Feel free to contact us in the feature if you need any assistance.

 

Please mark the post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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daveofdartford2
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Message 7 of 7
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Unable to uninstall Deskjet 3630 and reinstall update

I have an HP Deskjet 3630 printer, despite several attempts I just cannot download any of the drivers for the printer. Can you help me please? 

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