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Solved!

Uninstalled hp printer

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HP Compaq Elite 8300
Microsoft Windows 10 (64-bit)

I bought a new Hp Printer to replace the HP Officejet Pro 8600 and uninstalled the drivers for the old printer and every time I restart my computer I get a popup that says "There was a problem starting c:\Program files\hp\hp Officejet Pro 8600 \BIN\HPStatus bl.dll" I went to the location in the program files and deleted the entry for the Hp Officejet 8600 and the popup still comes up when I restart the computer, The printer is not listed in the startup apps list, What can I do to eliminate the popup???

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HP Support Agent
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@mmcmret8

 

Welcome to the HP Support Community.

 

Which Printer do you have currently?

 

Thanks 🙂


I am an HP Employee

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Hi, I have purchased the HP Officejet Pro 8035

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HP Support Agent
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Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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I would like to report that the information provided by Betty0610 corrected the problem, However the link to reinstall the drivers for my printer did not work as I was unable to find a tab to download the drivers, I was able to locate them in my download folder from my original installation and was able  install them successfully,  Also for some unknown reason I was not able until now, to get a reply button to work, Before now when I clicked on the reply tab I was taken to the Support home page not to the reply window, I had the same problem yesterday and had to submit a new post in order to communicate with the community,  also when I signed in it took me to the support home page, It is very frustrating to have go through this!!!!

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