Updated laptop w/Windows 10 & instructed to insert CD for printer update PC Dr wont move past step 1

[MrsCampbell1]

Long story short: Had to mail in my laptop to get it fixed recently, so I updated last night with Microsoft Windows updates. For Windows 10.  Then this morning I get a notification to insert the printer disk to update, as the windows update only provides the most basic abilities. I don't have that disk, nor do I have a port to put one.  Any ideas?  Is this something I even need to worry about?

[Kumar0307]

@MrsCampbell1

Welcome to the HP Support Community!

Doing a Clean uninstallation and installing an updated HP driver may resolve this issue, let us try these steps: 

Step 1: Clean uninstallation of HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download and install the HP Full-featured driver

Once downloaded, run the downloaded file to initialize installation

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!