Using wireless connection, cannot scan using Printer Assistant, but can print.

[kbglasgow]

Using USB connection, HP Printer Assistant has a dedicated tab for scanning with all the options.  Using wireless connection, there is no option to scan.  The wireless connection is working and I can print Word files etc.  Also, I can scan on the 5530 using the touch pad and it does transmit the files to my desktop, but that uses a Windows utility that offers to choice of file size, destination and so on.  Running troubleshooting routine offers to solution or upgrade of software to overcome this.

[Barachiel · Accepted solution]

@kbglasgow

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

Follow this link and try HP scan and capture.

Hope this helps. Let me know how it goes. 😉

[kbglasgow]

Many thanks.  After I posted I eventually figured out how to use it as a network printer.  However, I have downloaded HP scan and capture as you suggest and I think it is easier to use and more intuitive.  I appreciate your advice.

[Barachiel]

@kbglasgow

Thanks for the response.

Hurray!!! I'm delighted to hear that it's working! 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉