When printing pictures they come out the wrong size.

[chaagenson]

Hello,

I have the same issue. For me, the problem persists when printing to PDF; images are re-sized and cut off.  The only thing that seems to solve the issue is to set my display settings in Windows settings to 100%, then restart the computer, then print. It is not an issue with MS Office, it is an issue the printer driver is having with MS Windows.  I usually have my screen display set to 150% so I can see without straining. This printer driver needs to be fixed by HP so that it works correctly with MS Windows. I just purchased this printer after my previous OfficeJet Pro stopped working. The previous driver did not contain this bug.

[sandytechy20]

@chaagenson

Welcome to HP support community.

Provide the printer model number or the product number?

How is the printer connected to the computer, USB or WiFi?

Reply with the requested information for more assistance.

Cheers.

[chaagenson]

It is an HP OfficeJet Pro 8740 connected to the computer via USB.

[sandytechy20]

@chaagenson

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[chaagenson]

I removed the device from Devices and Printers.

I uninstalled HP programs related to the printer.

I unplugged the printer.

I restarted the computer.

However, I get an error message when trying to uninstall the driver. It says, "Driver package information collected. The following package(s) cannot be deleted: hpwe7a124_64.inf (x64). This package contains the following driver(s) that are in use: HP OfficeJet Pro 8740 PCL-6; This driver is used on: HP OfficeJet Pro 8740."

[sandytechy20]

@chaagenson

You can use third-party software like Revo Uninstaller to uninstall the printer driver.

Cheers.

[chaagenson]

No, that didn't work. Revo Uninstaller only uninstalls apps, but the HP printer apps have already been uninstalled.

[sandytechy20]

@chaagenson

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.