10-24-2019 07:19 AM
Neither printer nor scanner work following my upgrade to Catalina. HP is extremely unresponsive. What's going on. I'm being charged monthly for instant ink, can't print or scan, and HP isn't responding to inquiries. Very frustrating. One more day, and I'll need to buy a new printer. Guarantee it won't be an HP unless I hear back from them soon!
10-24-2019 06:30 PM
I am right there with you and I am embarrassed on this idiotic company's behalf. Apple gave everyone ample time in understanding that they were moving from 32-bit to 64-bit, yet HP is vastly inept and is leaving its customers in the dust. And the fact that there is no way to contact them besides calling a lousy number to get to a representative that knows nothing? Wow, HP, you really are the poster child for customer service! I don't think they understand how serious of an issue this is — people, like myself, rely on our home printers for employment and everyday life.
HP, get your act together before we all drop you. I am ashamed to be supporting such idiocy. Very representative of the times, however.
IF YOU SEE THIS AND YOU HAVE NOT UPDATED TO CATALINA, HOLD OFF.
10-28-2019 02:05 PM
HP OfficeJet Pro 8600 and Catalina incompatible.
First, to be clear, I love my HP printer...
...but HP support truly off the rails.
I spent a couple of hours trying the usual fixes on y own. Then 45 minutes with HP support with a fellow who spoke poorly and understood English even less. Multiple phonetic re-spellings to get even the most basic info clear.
He then referred me to a tech who was even worse in clarity and manner. At the end he said "your computer" is the problem. I tried to clarify if he meant the hardware or the OS. He got shirty.
He then said he needed to refer me to a third person but for a charge to fix this. I said there must surely be new drivers or a firmware upgrade that is available for everyone at no charge. He said not. I asked to escalate to a supervisor. He said there was nothing more to be said. He hung up. Truly awful. I hope HP leadership is aware of this unfolding mess.