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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 4 (577 Views)
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Where... Is my serial number?!

Product Name: Color Laser Jet Pro MFP M477 F
Operating System: macOS 10.12 Sierra

I'm trying to get support for my Color Laser Jet Pro MFP M477 FNW that I just bought but I cannot find the serial number on the printer anywhere. My wife has looked it over as well and has no idea.

 

This is so frustrating because you cannot get support unless you have it.

 

Also, I cannot get the printer to see 5ghz wifi networks. Is the printer ac wifi compatible? The manual says nothing about these issues.

 

Thanks in advance.

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Re: Where... Is my serial number?!


TR3B wrote:

 

Also, I cannot get the printer to see 5ghz wifi networks. Is the printer ac wifi compatible? The manual says nothing about these issues.

 

Thanks in advance.


The printer is not 5G compatible.  All wireless printers only work on the 2.4G band.  Enable the 2.4G band with a different SSID than your 5G.  Connect and print away.

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Provost
Posts: 16,672
Member Since: ‎07-30-2012
Message 2 of 4 (558 Views)

Re: Where... Is my serial number?!


TR3B wrote:

 

Also, I cannot get the printer to see 5ghz wifi networks. Is the printer ac wifi compatible? The manual says nothing about these issues.

 

Thanks in advance.


The printer is not 5G compatible.  All wireless printers only work on the 2.4G band.  Enable the 2.4G band with a different SSID than your 5G.  Connect and print away.

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If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Teacher
Posts: 90
Member Since: ‎03-09-2017
Message 3 of 4 (528 Views)

Re: Where... Is my serial number?!

Hi TR3B,

 

Please refer to below youtube link, it will show you where to locate serial number for your HP Color LaserJet Pro MFP M477 printer (4:36).

 

https://www.youtube.com/watch?v=xJIyO_i0HQo

I am an HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Learn how to unbox and set up the hardware on the HP Color LaserJet Pro MFP M477 printer. Follow the video to take the printer out of the box, load paper, and set up the printer. Want to see what cartridges and supplies are available for your printer? Visit http://www.suresupply.com. For other ...
Student
Posts: 1
Member Since: ‎09-17-2017
Message 4 of 4 (55 Views)

Re: Where... Is my serial number?!

Sure, rather than just respond, "Your serial number is inside the door to the printer cartridges," some idiot makes you sit thourgh five minutes of a YouTube video.  This is exactly why your CS function sucks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation