10-11-2017 02:40 PM
I understand that HP put in an update that does not allow the use of Costco ink refills, and that due to customer pressure I have the ability to get a hardware update that allows me to use the ink of my choosing. Where can I get update for HP OFFICEJET 4655
10-12-2017 04:31 PM
Hello, @SteveK4508 – Hope you are well
I read your post about the printer issue and wanted to stop in to share my suggestions with you
Going through your post, I understand that the printer is not accepting the refilled cartridges on your Officejet printer.
Now, HP did not block the usage of refilled cartridges for your printer series. That particular software update was for a completely different printer series and a firmware update to remove the same was also rolled out. Check the affected list here: http://hp.care/2se9b78
Hence, the issue here seems to be either with the refilled cartridge or with the printer itself. You can try using a different cartridge and check to isolate the issue.
Also, check few steps listed here to resolve common cartridge related issues: http://hp.care/2sQ78pv
Please let me know if this resolves the issue, or if you require further assistance!
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