Windows 10 Printer - Null Print - HP Officejet Pro 8620

[ntewfik]

Printer - Null Print - HP Officejet Pro 8620 , no issue showing in the device manager, removing the driver from the device manager then re-instaling the latest one did not solve this Null Printer issue, any help is apprciated.

[Rainbow23]

Hi @ntewfik,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing Null Print issue with your HP e-All-in-One Printer.

This issue could occur if the drivers are not installed properly.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Let me know how this works.

You have a good day ahead.

[ntewfik]

First allow me to tahnk you for trying to help me and the detailed instractions.

I folowed the instructions on two defrenet computers (Dell, & HP) but unfurnatly did not fix that problem in any of them.

[sandytechy20]

@ntewfik

Thanks for the reply.

I appreciate your time and effort.

I request you to contactHP Phone Support for further assistance on this.

Cheers.