Windows 10 blocks installation of NT 4.0 driver for Officejet 4650 printer, Really I can't how...

[Ste1727]

Today i reset my notebook, now i've Window 10 System, but I can't to install the drivers of OfficeJet 4650 wireless. I don't know, how to solve  this problem, because Windows 10 is blocking the installation of NT 4.0 driver. Is there an uptade driver that works? 

First I could print no more now, I tried different solutions,  i can't install manually the "file" Windows 10 Update KB4016251 but doesn't work, I can't do this uptade.  I see a guide in this forum, before i do a backup o my registry, and then i update my registry using the Reg file, but even this system doesn't work.

Please help me.

Thank you

[Dvortex · Accepted solution]

Hello, @Ste1727 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues while installing the printer on your Windows 10 Pc. Try to perform a clean install as suggested below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, go to http://hp.care/2rZvlX1 to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ste1727]

Hi, thank you for your help. The problem was in the Windows 10, theres' a corrupted files in Windows. So i had to re-install Windows 10 in clean install Windows 10 from the start. So now the software hp works very well, but it's wrong to do a clean install Windows from the pc's files, this has been my error.

Anyway thank you so much for your solution.

[Dvortex]

Hello, @Ste1727

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[dclaudew]

I have the same problem with the Officejet Pro 8620. Windows thinks my reset computer is a NT4, and will block any setup of the wireless 8620. I am part of the Windows Insider group, so I get there updates. But I agree that I probably need a clean install (like my 2nd or 3rd install of Windows 10 Home).