Wireless connectivity dropping off

[KAG52]

I bought an HP Envy 5640 series printer probably about 18 months or so ago.

I have real problems in being able to use it!!

What I mean is that it’s all set up and is wirelessly connected but when I go to print it either says it’s offline or idle in use……but it definitely doesn’t do anything!!

So I have to go through the process of uninstalling and reinstalling the printer every time I want to use it.

Surely this isn’t right??

I really don’t know what the issue is because once it’s reinstalled it runs perfectly, but as soon as I turn it off and go back to it I have the same issue.

If I really can’t get this printer to work I’m going to have to buy another one, but as I’ve had problems with the last 2 printers I’ve bought, which have both been HP, chances are I won’t buy HP again!!

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this :

macOS 10 12 Sierra: Adding a printer using IP address

Hope that helps!

[KAG52]

Hi, thanks for this but to be honest I have already found HP Easy Start and gone through the installation process several times. As I said when it completes the installation it seems to work ok for the rest of that day (although I've 'lost' the connection on the same day a couple of times), but then if I go back to it the next day or a week later the printer is showing on my iMac as either 'offline' or 'idle in use'. Then when I go through HP Easy Start it doesn't find my printer. That's when I get very frustrated as when I go to the printer it says it's connected to my network. So as I said somehow it seems that the connectivity between my computer and printer has been lost and it's not straightforward or easy to get it back. Why is this happening? Thanks Keith

[greenturtle · Accepted solution]

Hi,

There could be several reasons the printer is not staying connected.

Trying to locate the printer by IP address is one approach to get it more stable.

Thanks.

[Emileen]

I found the simplest solution. I was having the exact trouble as you and others have had with the HPEnvy. I called customer service and could never get a technician. I used support and that was a joke. I installed and reinstalled the printer a dozen times and it would work only one. I found out that you have to go to the printer's menu and turn Auto-Off to off. The default is on. Click on it and change it to off. If the computer turns off or goes automatically it will show offline everytime. I can't believe that no one at HP could come up with this simple solution. I have absolutely no trouble now. I can print, copy and scan everytime without a hitch. Hope this helps.