• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-09-2019 11:18 AM

HP Recommended
Product: HP OfficeJet 6962
Operating System: Microsoft Windows 10 (64-bit)

After a recent update, I could no longer print a new Word document to my HP Officejet 6962 printer.  I tried a few things already, including uninstalling and reinstalling, but nothing has helped.  In fact, things are worse!  I used to get the message that it could not connect to the printer, but now it says the problem is the printer set up.  There is nothing wrong with the printer set up!  Everything else prints fine, including MS Publisher!  All my printer updates are...well, up-to-date.  Could someone please help a girl out?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2019 12:07 PM

HP Recommended

Hi,

Please check for Windows Update once again, an update from yesterday evening should resolve this problem.

 

Click the Start button and then the gear icon, then click on Update & security.

 

Click on Check for Updates now and install any listed updates.

 

Repeat the same after restarting, to ensure there are no further updates available.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-09-2019 12:07 PM

HP Recommended

Hi,

Please check for Windows Update once again, an update from yesterday evening should resolve this problem.

 

Click the Start button and then the gear icon, then click on Update & security.

 

Click on Check for Updates now and install any listed updates.

 

Repeat the same after restarting, to ensure there are no further updates available.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-09-2019 04:16 PM

HP Recommended

Thanks.  That did the trick.  I appreciate the direction.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.