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Yellow Ink is not coming through on HP Smart Tank Wireless 450

HP Smart Tank Wireless 450
macOS 10.15 Catalina

My yellow ink had run out so I replaced it and now it won't come through. I have done printing diagnostics several times and still nothing. Is it the printer cartridge or something else I can look at?

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Yellow Ink is not coming through on HP Smart Tank Wireless 450

Hi @daisy171

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Missing yellow" issue. 

Try the steps below to resolve the issue-

 

Clean the printheads

 

Clean the printheads using the HP software, and then evaluate the results.

  1. Search the Mac for Print, and then click Printers & Scanners in the list of results.

  2. Click the name of your printer, and then click Open Print Queue.

  3. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

  4. Click Clean Printheads.

  5. Once the cleaning cycle completes, click Print.

    A Print Quality Diagnostic page prints.

    Example of a Print Quality Diagnostic page

  6. Examine the Print Quality Diagnostic page.

    • If the print quality is acceptable, click Done. You can stop troubleshooting.

    • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning

Align the printheads.

  1. Search the Mac for Print, and then click Printers & Scanners in the list of results.

  2. Click the name of your printer, and then click Open Print Queue.

  3. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

  4. Click Align.

    The printer prints an alignment page.

  5. Lift the scanner lid.

  6. Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.

    Printer alignment

  7. On your computer, click Scan.

    The printer aligns the printheads.

  8. Recycle or discard the alignment page.

Try other steps from the document -Color or Black Ink Not Printing

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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