05-19-2019 08:07 AM
hp photosmart D6160 print niet: file komt niet in wachtrij! er komt wel een preview, ik druk dan in het menu op "afdrukken" en de wachtrij blijft leeg. HELP ! ik probeerde reeds alles wat als hulp wordt aangeboden!
Alles is begonnen met toner van 123inkt. De "druppel" van de weinig inkt bleef aan. Nu heb ik alles weer vervangen door originele HP toner. Het lichtje is uit, maar er wordt niets geprint. Ik ben bijna radeloos.......
05-19-2019 09:18 AM
Sorry to see you are having issues, however this service is setup to provide assistance in English, can you repost?
05-19-2019 10:08 AM
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
Thank you for your understanding
05-22-2019 04:07 AM
Everything started with toner from 123ink. The "drop" of the little ink remained on. Now I have replaced everything with original HP toner. The light is off, but nothing is printed. I'm almost desperate .......i have wondows 10
05-22-2019 05:49 PM
Welcome to HP Community
Are you able to make Photocopies?
If Photocopies work try restarting the Print Spooler
Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
In Windows, search for and open Services.
In the Services window, right-click Print Spooler, and then select Stop.
After the service stops, close the Services window.
In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
Delete all files in the PRINTERS folder.
Shut down your computer.
Connect the printer power cord to the power outlet, and then turn on the printer.
Turn on the computer, and then try to print. If the issue persists, continue to the next step.
If the issue persists, download and run the HP Print And Scan Doctor: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Run PSDR v5.0.2
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Keep me posted how it goes 😊
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