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lobelia
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Message 1 of 2
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after driver update printer hijacks and puts itself onto wifi and kicks my MacBook off

MacBook Pro
macOS 10.14 Mojave

Updated printer drivers via hp website and since then must manually remove printer from network, and choose to connect MacBook. Can anyone help?

 

Many thanks, luddite

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

after driver update printer hijacks and puts itself onto wifi and kicks my MacBook off

@lobelia, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Is your printer losing connectivity or is it that you are not able to print from the computer in spite of having the printer on the network?

Is there any error message on the printer or the computer?

 

If there is any error message or pop up on the computer/printer share the picture of the same.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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