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huldrych321 Honor Student
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after installing driver for printer, win 10 says printer has no driver

envy 5660
Microsoft Windows 10 (64-bit)

printer wouldn't print, saying it needed attention. HP diagnostic software said install latest driver, which I allowed it to do. After installation claimed success, printer was not in list of printers in win 10. Found a post in community that said go to windows devices and printers and let windows 10 install. printer is not showing up in list for win 10.

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huldrych321 Honor Student
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after installing driver for printer, win 10 says printer has no driver

I tried again and, for some reason, it worked, i.e., have win 10 do the install

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huldrych321 Honor Student
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after installing driver for printer, win 10 says printer has no driver

my last post was too soon. It had worked to print a word doc. But now it's back to the original error of "printer needs attention". The only difference is that the envy 5660 is offered in the list of printers.

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HP Support Agent
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after installing driver for printer, win 10 says printer has no driver

@huldrych321

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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