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‎01-15-2019 11:04 AM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 10.13 High Sierra

My all in one has connected to my mac; however, I am never able to scan from the mac (only from my windows computer).  Also, many times when I attempt to print from my mac through the all in one, the printer shows idle but will not print.  I always have to reset the printing system.

3 REPLIES 3

‎01-16-2019 01:26 PM

HP Recommended

@Pashleigh

 

A warm welcome to HP Community! I'd like to help.

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

 

Senan6806


I am an HP Employee

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‎01-18-2019 07:35 AM

HP Recommended

I'm sorry but I don't even know how to begin doing all of that?

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‎01-18-2019 11:45 AM

HP Recommended

@Pashleigh

 

You can usually find the WiFi router model information on a sticker on the bottom or back of the router. You may use the steps available here to check for WiFi interference.

Instructions on how to perform a ping test can be found here, use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Senan6806


I am an HP Employee

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