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josh9110 Student
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can not install HP smart

HP Office Jet all in one 5258
Microsoft Windows 10 (64-bit)
After I access 123.HP.com, followed the step to download the app, when I click Free download. I have an error msg " 0x8007139f" I tried to scan the computer with issues. It detected none. I tried again to download, still same error message
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HP Support Agent
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can not install HP smart

@josh9110

 

Welcome to HP support community.

 

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Refer the steps mentioned in this document to update firmware:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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