• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-06-2017 02:48 PM - edited ‎04-06-2017 02:49 PM

HP Recommended
Product: HP Officejet4620
Operating System: Microsoft Windows 8 (64-bit)

I'm able to download the printer update page, it shows my printer but it won't let me check the box to start the update.

Refreshing doesn't help. I have Windows firewall OFF. It does show status: up to date -- if that means anything....

2 REPLIES 2

‎04-06-2017 02:52 PM

HP Recommended

Hi,

 

Have you tried manually from the following link ?

 

    https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4620-e-all-in-one-printer-series/51012...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-06-2017 03:04 PM - edited ‎04-06-2017 03:09 PM

HP Recommended

that's where i got it from, that exact page. I wonder if because I un-installed  then re-installed the printer software that it automatically put in the nwest firmware version....

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.