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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2017 12:31 PM

HP Recommended
Product: hp envy5660
Operating System: Microsoft Windows 10 (32-bit)

I purchased new ink cartridge from hp and the printer will not allow me to print and does not acknowledge them.

1 REPLY 1

‎05-20-2017 02:32 PM

HP Recommended

Hi @myndstalker,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP ENVY 5660 e-All-in-One Printer does not detect the new ink cartridge.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: A 'Cartridges Missing' or 'Ink Cartridges Problem' Message Displays on the Control Panel

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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