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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 03:42 PM

HP Recommended
Product: laserjet pro M125-M126
Operating System: Microsoft Windows 10 (64-bit)

My printer stopped printing (WI FI or wired). HP doctor suggested uninstall and reboot re-install software. I did that but at the step where i connect computer and printer nothing happens... I tried several times after turning the printer on/off I am stuck!

I had tried before re-installing and was stuck the same way.

3 REPLIES 3

‎03-24-2017 01:35 PM

HP Recommended

@crispy40,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software for your HP LaserJet Pro MFP M126.

 

This issue could occur if the wireless setup is not correct.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Wireless Printer Setup

 

If the issue persists, then you install the basic software from the link: PCLm Print Driver

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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‎03-24-2017 11:52 PM

HP Recommended

Thanks, but I think I need to return this printer as the "the printer control panel" never worked: it remains dark no matter what button i press.

I originally installed software with the disks but it stopped responding to printing; it's stuck in error state according to what pops up on my computer screen. I tried re-installing with the disks but it doen't seem to work this time.

Thanks for trying

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‎03-25-2017 08:06 AM

HP Recommended

@crispy40,

You are welcome.

 

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

 

This could be a hardware issue with the control panel display.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
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