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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 07:33 AM

HP Recommended
Product: Hp Officejet 7500A Wide Format
Operating System: Microsoft Windows 7 (32-bit)

I had to reinstall windows in my computer wich is a mac, working with parallels, and am not able to install the printer after that.

I can not see the printer with wireless ou with USB.

1 REPLY 1

‎01-31-2017 09:53 AM

HP Recommended

@Jr801

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Officejet 7500A Wide Format e-All-in-One Printer and you're trying to install it on Win7 which is on a Mac computer. The printer does not seem to be detected with wireless or with USB. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Do you receive an error message while trying to install the printer?
  • Are you installing the drivers from the disk or have downloaded from the HP website?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please follow the steps from this link to setup the printer on a wireless network.
  • IF you plan for USB installation then leave the printer disconnected from the computer. During the installation, you will receive a prompt to connect the printer and that's when you may connect the USB to the printer. You could also connect the printer to a different USB port on the computer and if possible try using a different USB cable. 

NOTE: You may download the Win7 compatible drivers from this link: http://hp.care/2kd8m75

 

If none of the above steps help then please download and run the HP Print and Scan Doctor software. This will identify and guide us towards a solution. 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

 

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