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Student
Posts: 1
Member Since: ‎06-19-2017
Message 1 of 2 (59 Views)

cant install software for oj3831

Product Name: Officejet 3831
Operating System: Microsoft Windows 10 (64-bit)

Trying to install printer software,  but am getting the following error message:

 

installation error

Call to driverpackageinstall returned error-536870329 for package 'C:\Program Files\HP\HP Officejet 3830 series\DriverStore\Yeti\hpygid20.inf'

 

i have restarted a few times and still get the message.

 

please help!

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HP Support Agent
Posts: 4,199
Member Since: ‎10-12-2016
Message 2 of 2 (31 Views)

Re: cant install software for oj3831

Hi @Cdcdcd,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software for your HP OfficeJet 3831 All-in-One Printer as you get an installation error.

 

This issue could occur if the older software is not removed.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know how this works.

 

You have a good day ahead.

​​​​​​​

Rainbow23
I am an HP Employee

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