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tracy-gfld
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cant install updated driver for printer

Lenova
Microsoft Windows 10 (32-bit)

Our office recently purchased a new HP OfficeJetPro 9010 printer and I am trying to upgrade the Print Driver to a PCL 5 or PCL 6 and I am not having any luck.  HELP ME PLEASE

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cant install updated driver for printer

@tracy-gfld

 

Welcome to the HP Support Community.

 

If you recently bought the Printer, the software is up to date. There are all your options for software's: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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tracy-gfld
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cant install updated driver for printer

In order for me to print reports from our software that we use I was told that I need either the PCL 5 or 6 driver  

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cant install updated driver for printer

Hi,

This is a PCL 3 printer, it does not offer any PCL 5 or 6 capabilities and therefore doesn't meet your software requirements.

 

You may find its Printing Specifications below:

https://support.hp.com/in-en/document/c06237779#AbT15

 

For such you will need a printer that supports PCL 5 or PCL 6. usually, Laser printers offer such capabilities rather than Officejet printers.

 

Shlomi

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