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HP Recommended
HP envy 4527 all in one printe

Hi i have a new wireless printer which will not print in colour only black and white although i have a new colour ink cartridge installed can anyone help me with this?

1 REPLY 1
HP Recommended

Hi! @108charlton, Welcome to HP forums.

 

I understand you have issues printing in color from your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Are you able to make a color copy from your printer?

 

Are you having issues printing from the particular application?

 

Please provide the operating system you are running on your PC to assist you better.

 

Please try the steps recommended below.

 

Use an automatic tool to clean the ink cartridges from the printer control panel, then evaluate the results.
   NOTE:
To avoid issues that require cleaning, always turn the printer off with the Power button.
Make sure to load the input tray with plain, white paper.
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
The printer prints a Print Quality Diagnostic report.
Examine the print quality on the Print Quality Diagnostic report.
If the print quality is acceptable, click No. You can stop troubleshooting.
If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.
   NOTE:
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

 

 

Refer this article to further troubleshoot Color or Black Ink Not Printing.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

A4Apollo
I am an HP Employee

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