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connecting HP Desk Jet 2630 to a new wifi network

I have just switched from Virgin Media to Sky Broadband for my internet provider, and I can't get my HP Deskjet 2630 to make a wireless connection. I have tried using the HP Smart App both on my laptop, which is a Macbook Air (OS 10.13.6) and on my phone, which is an iPhone SE, and with neither of them am I able to make the connection. I've tried connecting with a USB, but that was also not successful. I've also tried using the HP Easy Start app after doing what I think was a factory reset, also without results. What am I doing wrong? Please help! Or provide a phone number where I can speak to a human being to walk me through the steps. Thank you. 

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connecting HP Desk Jet 2630 to a new wifi network

Hi,

Thanks for using the HP Support Community.

 

Can you Restore the Wireless settings on the printer and then use HP Smart to discover and connect again?

 

This resource (at time 0:33) shows you how to reset,

 

Hope that helps!




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connecting HP Desk Jet 2630 to a new wifi network

Thanks for trying. Unfortunately, that does not seem to help. I have tried following this step and using both the Easy Start App and the HP Smart app and neither of them will allow the printer to connect. 

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