connecting wireless printer failure

[konabear]

Trying to connect this printer as wireless. It prints with a cable. I receive a message from Windows 8.1 that the USB connection is not recognized.

[sandytechy20 · Accepted solution]

@konabear

Welcome to HP support community.

Reset the network settings

To reset the administrator password and network settings, press and hold (Wireless) button and (Cancel) button for three seconds.

Follow the steps mentioned in this HP document for the steps to setup the printer on WiFi connection:- Click here

Let me known how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[konabear]

NO GO! "The last USB device you connected to this computer malfunctioned and Windows does not recognize it." Keep getting this message.

[Jeet_singh]

konabear

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

You may also troubleshoot for USB Connections - Click here

Let me know the outcome!

Cheers 🙂

[konabear]

thanks.....had a bad cable

[sandytechy20]

@konabear

Good to know that issue is resolved.

Feel free to contact us in the future if you need nay assistance.

Cheers.