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Posts: 1
Member Since: ‎06-14-2018
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designjet 500 plus doesn´t print anymore system Windows 10

Product Name: HP Designjet 500 plus
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

since the last Winows 10 Update om 11.06.2018 the designjet 500plus, doesn´t print anymore.

The system recognize the designjet, but with a test to print something, I always get the note:

(mistake 0*000000cb) the system didn´t find the environmental options.

I checked already with th HP doctor, the newest driver is already installed...So what can I do?

Has anybody an idea ?

Thanks a lot

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