difficulties installing driver for hp photosmart c4580 all-in-one

[jrobz28]

I have followed all the instructions  from support.hp.com and am getting "this app cant run on this pc" bing bar doesn't work on this version of windows - an updated app may be available

This is the second time I have unsuccessfully tried to download this driver and am at a loss as to what to do next.

Can you please advise whether it is possible and talk me through the sollutions.

Thank you

Jill Robbins

[DavidSMP]

HI @jrobz28,

Good Day. A warm welcome to the HP community. I reviewed the case regarding installing the HP drivers. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity, and to assist you correctly, I would require more information regarding this:

• Did you try a different browser like Google Chrome or Firefox?

For now, try these steps:

• Download Google Chrome or Firefox.
• Preferably Google Chrome and install it.

Then perform these steps:

Uninstall and reinstall the HP printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest driver from this link: http://hp.care/2iRGOnE and install it on the computer after selecting the correct operating system. Use Google Chrome to do it.

Connect the printer to your computer only when the setup prompts for the printer.

 and install it on the computer after selecting the correct operating system.

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂