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Honor Student
Posts: 2
Member Since: ‎09-12-2017
Message 1 of 2 (100 Views)

driver for scanner

Product Name: laserjet pro 1415
Operating System: macOS 10.12 Sierra

hello

My printer works but the scanner dosent. Is the anything you can do to help me? 

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Posts: 19,432
Member Since: ‎01-03-2011
Message 2 of 2 (66 Views)

Re: driver for scanner

Hi,
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Next ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

 

If you may experience any further issues, ensure the latest firmware too is installed on your printer:
http://ftp.hp.com/pub/softlib/software12/COL41860/kj-101693-6/CM1410_MFP_Series_FW_Update-20140616.d...


Regards,
Shlomi

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