09-13-2017 05:30 PM
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.
Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
Next ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
If you may experience any further issues, ensure the latest firmware too is installed on your printer:
If my post resolve your problem please mark it as an Accepted Solution