e 3 error and flashing orange lights

[keneastlancs]

since changing both inks at the same time last week (genuine hop inks) i have had a e3 error and flashing lights at paper symbol and ink symbol. --- I have followed previous sugestions on this forum removing the colour ink then i tried unplugging from rear of printer for 60 seconds - this latter problem seems to have made it worse if anything.   

any more ideas of how to fix this? 

[TEJ1602]

@keneastlancs, Welcome to HP Support Community!

Follow the steps below-

Plug the printer directly into a wall outlet

Plug the printer directly into an electrical outlet to make sure the power source functions correctly.

1. Disconnect the power cord from the rear of the printer.

2. Unplug the power cord from any power strips or surge suppressors.

3. Plug the power cord directly into an electrical outlet.

4. Reconnect the power cord to the rear of the printer.

5. Turn on the printer.

Try to print. If the error persists, continue to the next step.

Reset the printer

Sometimes, the printer can display an error message even after the issue has been resolved. Reset the printer to clear the error.

1. Turn on the printer, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Wait at least 10 seconds.

5. Reconnect the power cord to the rear of the printer.

6. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

7. Wait until the warm-up period finishes and your printer is idle and silent before you continue.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Also, the document Blinking Lights should help you with additional steps.

Hope this helps! Keep me posted. 

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