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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-02-2017 09:47 AM

HP Recommended
Product: officejet4630
Operating System: Microsoft Windows 10 (64-bit)

printer stopped printing after canceling e print hp rep said the smart ink cart needed to be replaced with regular hp cart .replaced with new hp 61 ink error mesage replace defetive cart call hp e print to ask if they did something to prevent ne from printing wanted to charge me first.belong to instant since i purchased the prineri swear i never received a cart but the rep said i must have due the fact i have a smart ink cart. ok maybe hes right so i replaced the ink cart with new hp ink and still can"t print i think hp is ripping me off retuning the hp ink today and going to purchase a new non hp printer. wii never buy hp anything again! pissed off

1 REPLY 1

‎04-04-2017 12:18 PM

HP Recommended

@soloman

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Sandytechy20
I am an HP Employee

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