error code 0x8007007

[savannahjack]

Get message  "your printer has developed an unexpected configuration problem Error code ox8oo7007e

[Roopa-S]

@savannahjack

Thank you for being a part of HP Forums,

It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query. 

I understand you need support and I'll be glad to help you out.  However, there are a few details from your end that can really help me solve this issue for you.
Please provide me the following information:

What is the printer model?

Are you getting the error on the printer or the PC?

Did you make any recent changes or install any updates?

For instruction on how to find the Printer model : Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Eagerly waiting for your response!

[savannahjack]

Printer is HP 8610. No recent updates, although I did have a lengthy session with tech support 2 weeks ago during which they reloaded a lot of drivers etc.

The error shows on the pc.

[Roopa-S]

@savannahjack

Thank you for replying with this detailed response, I appreciate your time and efforts.

To diagnose this issue, try to copy.

If you get the error code 0x8007007 on the printer when you try to copy, try printer reset and update the printer firmware.

If copy works fine, try Print and Scan Doctor and reinstall the printer driver.

Solution 1: Printer reset
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
 Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Solution 2:  Use HP Print and Scan Doctor

For instruction: Click here 

Solution 3:  Update the printer firmware 

For instruction: Click here

Solution 4: Use the method below to remove all existing print drivers installed on your PC
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Once the drivers are removed, to download and install the software and driver: Click here

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