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Locked

‎02-20-2018 02:24 AM

HP Recommended
Product: Deskjet 3520
Operating System: macOS 10.13 High Sierra

after i replaced the original HP cartridges with new orignal ones, the display says:

On or more cartridges seem to be missing or are possibly damaged. Install or replace those cartridges.

But i just replaced them all with brand new ones?

What do I need to do?

 
 
 
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2018 09:00 AM

HP Recommended

Hi @paulbroekmans ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-21-2018 09:00 AM

HP Recommended

Hi @paulbroekmans ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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