how do I unlock wireless settings

[Darryl48]

I was having trouble keeping my printer connected to my Mac. I mistakenly called a for sale help line to get it fixed.  somehow they locked the wireless settings .  I have now moved and have a new internet provider and cannot get the printer to hook up again    Wireless setup Wizzard is locked  Wifi Protected setup is locked  Restore Network settings is locked     And I am very frustrated.   Does anyone know how to unlock these.  The printer has been powerless for days while we moved yet they are still locked.  HELP!  I have tried uninstalling and reinstalling the driver from the HP site    No help

[HevnLgh]

Hi @Darryl48,

Thank you for stopping by the HP Support Forums! 🙂 I understand your HP Officejet Pro 6830 is currently locked. You should be able to do this by restoring the Network Defaults in the front panel of the OJ 6830:

Setup Menu > Wireless > Restore Network Defaults > Yes

Did this help? If not continue below:

The lockout is really designed for the printers to prevent others from making printer changes that could affect how the printer behaves.  For example, to keep the date and time set to that faxes show an accurate receive time.

Get the printer's IP address by pressing the network icon at the top of the screen.

Enter this IP address into the address bar of a web browser on a computer.  The printer's status page should load.  If you receive any certificate warnings, choose the option that lets you continue anyway.

Click on Settings and then go to Administrator Settings on the left.  Many of the features of the front panel are controlled here.  Make sure everything is checked except for Control Panel Lock.  Once this is set, click apply.

Power off the printer for at least 1 minute and then power it back on to force the new setting to take effect.

I hope this helps. Let me know how it goes.

This is a great question other customers may also be wondering about; please click the "Accept as Solution" if you feel this post has helped you, or could help others. 

[Darryl48]

thanks for the try Hevnlgh

That did not work i think because I am now on a different network.  The locking took place on ATT I am now on Comcast.  When I put that IP address in the address bar all I got was a group of address look up sites not a control panel of any sort.  

Any other good ideas I hope?  

[HevnLgh]

@Darryl48,

Thank you, I appreciate the update. Because you are unable to access the EWS you will need to contact our technical support athttp://support.hp.com/us-en/contact-hp. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

To simply say thanks, please click the "Thumbs Up" up button.