hp deskjet 2549 wont print any document

[robert95]

hi

i got this printer install deskjet 2549...on widow 10 pro 64bit

get to the printing queu but dissapear and dont go true 

it those that everywhere...and wont print.....

run scan doctor....all fine....but wont print the test page....

after print the other test print and this work...

ty

for any help...

bob

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this self help document :

http://support.hp.com/us-en/document/c04372450

Hope that helps!

[robert95]

try this but same thing no printing

the problem is starting in the queu tray where you see your printing...

it get there and stay there for 20s and gone no print

ty

bob

[greenturtle · Accepted solution]

Hi,

Thanks for your feedback.  Can you try to check if there are any updates to the Win 10 OS?

Once updated, try printing again.

If it still doesn't work, uninstall and reinstall the FULL feature software.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[robert95]

hi

i did a update on my win 10 pro and all work fine now so for user using win10 do the update and it should fix it

ty for the help

bob

[greenturtle]

Hi @robert95

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!