cancel
Showing results for 
Search instead for 
Did you mean: 
johnpaul_tibar Top Student
Top Student
4 3 0 1
Message 1 of 8
1,898
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

hp deskjet gt 5820
Microsoft Windows 7 (32-bit)

My hp deskjet gt 5820 suddenly stops printing and all icons are flashing on printer with only error E (no code number). When I long press power & cancel button, the flashing icons is gone and it works.


Other said the printhead needs to be replaced.

Is it true?

 

I tried to update its firmware but no luck. Still the same.

Please help.

 

Thanks.

7 REPLIES 7
HP Support Agent
HP Support Agent
16,304 15,895 906 1,018
Message 2 of 8
1,847
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

@johnpaul_tibar

 

Welcome to HP forums, I see that you are getting you are getting printhead error.

  • Did you do any changes to the printer before getting this error?

Meanwhile, perform a hard reset on the printer.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Step 1: Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

  1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

    Image: Close the output tray

  2. Make sure the ink valve is unlocked.

    Image: Ink valve unlocked

  3. Open the exterior door, and then open the printhead access door.

    Image: Access the print carriage

  4. Gently push down on the blue carriage latch.

    The blue carriage latch opens.

    Image: Open the carriage latch

  5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

    Image: Removing the printheads

  6. Make sure the plugs on top of the printhead have been removed.

    Image: Pull the orange plugs

  7. Make sure the tape from the printhead contacts has been removed.

       CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Image: Remove the tape

  8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    Image: Insert the printheads

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

  9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    Image: Close the latch

  10. Close the printhead access door.

  11. Close the exterior door.

    The priming process should continue.

If the error persists and the printer did not prime, continue to the next step.

 

Step 2: Clean the printhead contacts

The printer might display a printhead error if the printhead contacts are dirty. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

   CAUTION:

Clean the printheads one at a time, and make sure the printheads are reinstalled in the printer as soon as possible. Leaving the printheads outside the printer for more than 30 minutes can damage them.

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the printheads)

         CAUTION:

      Do not use platen cleaners or alcohol to clean the printhead contacts. These can damage the printhead or the printer.

  2. Open the exterior door, and then open the printhead access door.

    Image: Access the print carriage

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Gently push down on the blue carriage latch.

    The blue carriage latch opens.

    Image: Open the carriage latch

  5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

       CAUTION:

    Keep the printhead upright during removal to prevent ink from leaking.

    Image: Removing the printheads

  6. Inspect the contacts for any debris buildup.

  7. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

       CAUTION:

    Be careful to wipe only the contacts. Do not smear any debris elsewhere on the printhead.

  8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  9. Clean only the copper-colored contacts, and then allow the printhead to dry for approximately 10 minutes.

       CAUTION:

    While cleaning the contacts, to avoid damaging the printhead, be careful not to touch the ink nozzles.

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)

  10. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

  11. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

  12. Clean the contacts in the carriage.

    Image: The carriage contacts

  13. Either let the printhead sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure the printhead is not left out of the printer for more than 30 minutes.

  14. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    Image: Insert the printheads

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

  15. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    Image: Close the latch

  16. Close the printhead access door.

  17. Close the exterior door.

  18. Reconnect the power cord to the rear of the printer.

  19. Turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

 

Sandytechy20
I am an HP Employee

johnpaul_tibar Top Student
Top Student
4 3 0 1
Message 3 of 8
1,835
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

@sandytechy20

 

thanks for the effort to help me find the solution. 

 

However, it didn't work. Upon turning on the printer and waiting for a few seconds, it immediately flashes the E error (no error code number). All icons are flashing. When this happen, even the computer cant detect the printer.

 

What I'm doing to clear this error is, pressing the Power Button for 1 to 2 minutes. But sometimes, it suddenly flashes again the E error (no error code number).

 

I suspect that the problem is the printer board. Not the printhead.

 

My email is johnpaul_tibar@yahoo.com if you need to send any further solution. Thanks.

 

IMG_20180919_140910_2.jpg

Reply
0 Kudos
johnpaul_tibar Top Student
Top Student
4 3 0 1
Message 4 of 8
1,819
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

Another question.

 

What is the last icon below means (flashing on the printer screen together with other icons)? ( see picture attached on previous reply)

 

I have another thought of this error is about the waste pad or ink absorber like in other printer brands.

 

Thanks.

Reply
0 Kudos
HP Support Agent
HP Support Agent
17,119 16,970 1,130 1,783
Message 5 of 8
1,803
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

@johnpaul_tibar,

 

I am responding on behalf of @sandytechy20 as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

Please refer to the below image for the errors you may get on the printer.

 

 

I recommend you follow the steps in the below artilce and check if the issue is resolved.

 

https://support.hp.com/ro-en/document/c04912971

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

 

 

The_Fossette
I am an HP Employee

johnpaul_tibar Top Student
Top Student
4 3 0 1
Message 6 of 8
1,772
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

@The_Fossette

 

thanks for the reply.

 

however I already read those troubleshooting guidelines  you gave before asking here.

what i want to know now is the flashing icon at the very buttom (from the wifi icon above).

 

What is that for??? I already pointed it with red arrow to be specific. 

Pls. dont send anymore non-sense troubleshooting guide. It doesn't solve my HP printer problem.

Untitled.png

HP Support Agent
HP Support Agent
10,798 10,588 711 691
Message 7 of 8
1,755
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

@johnpaul_tibar

 

This particular Icon mean there is a Notification regarding your HP Connected Account 

 

Since the Printer is still in error state after performing all the required troubleshooting steps, I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Jhayjay Student
Student
1 1 0 0
Message 8 of 8
259
Flag Post
HP Recommended

hp deskjet gt 5820 all icons blinking and E error only - no code number

Same issue with HP I do recommend do not buy HP printers anymore. The unit is costly would take less than year of usage. I don't have any  business for printing this is only used by my 2 college students and now  I need yo buy a new printer!!!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation